1. Definitions

In these Terms, capitalized terms have the following meanings:

• “Agreement”: these Terms together with the Privacy Policy, Cookie Policy, Cancellation and Refund Policy, Legal Notice and any applicable supplementary conditions.
• “App”: BeeReno’s mobile applications for iOS and Android, and any progressive web application through which the Service is accessed.
• “BeeConnect”: the communication and messaging functionality within the Platform that allows Customers and Suppliers to exchange proposals, schedule and coordinate Orders.
• “Reservation”: A scheduled and confirmed order through the Platform after acceptance of a Supplier’s proposal and confirmation of payment.
• “Customer”: a User who searches for, requests or books Orders through the Platform.
• “Content” means any information, text, image, photograph, video, file, review, rating, link, or other material made available through the Service, whether it is Service Content or User Content.
• “Order”: work requested by a Client and carried out by a Supplier (e.g., renovation, plumbing, electrical work, cleaning, moving, or other household and related work).
• “Platform”: the BeeReno website, the App and any other means of accessing the Service, including all tools, functions and features offered through them.
• “Provider” (or “BeePro”): a self-employed professional or a company, registered as such, that offers and carries out Commissions for Clients in the exercise of their trade, business activity or profession.
• “PSP”: the third-party payment service provider that processes payments and, where applicable, holds and releases funds through the Platform (currently Stripe).
• “Service Request”: a request created by a Customer through the Platform describing the scope of the required service.
• “Service”: the online intermediation service provided by BeeReno that allows Customers and Suppliers to connect, communicate, book and pay for Orders, together with the related Platform tools.
• “Commission Agreement”: the legally binding contract for a Commission entered into directly between a Client and a Supplier, consisting of the accepted proposal and any other conditions agreed between them through BeeConnect.
• “Service Content”: the works, software, code, databases, designs, trademarks and other content and elements over which BeeReno or its licensors hold intellectual or industrial property rights and which are used in the Service.
• “Platform Fee”: the fee for the platform service payable in relation to the Orders contracted through the Platform, as provided in clause 8.
• “Subscription”: the periodic payment plan contracted by the Provider Users to access the Platform, as provided in Part II.
• “User”: any natural or legal person who creates an account on the Platform, whether Customer or Supplier.
• “User Content”: any Content that a User uploads, submits, posts, or transmits through the Service.

2. Service Provider Identification

In compliance with Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE), the owner of the Service is BEERENO APP, S.L., with registered office at Calle Cristóbal de Moura 49, 08019 Barcelona (Spain), Tax Identification Number (NIF) B-70626023, incorporated on January 26, 2024, before Notary Public D. E. Roselló Carrión (number 391 of his protocol) and registered in the Mercantile Registry of Barcelona (Volume 49154, Folio 46, Page B-609653, Entry 1). Contact: info@beereno.es.

3. Object and scope

These Terms and Conditions govern access to, registration with, and use of the Platform, the rights and obligations of Users, and the relationship between Users and BeeReno. They do not govern the Commissioning Agreement between Client and Supplier, to which BeeReno is not a party.

4. Nature of the Service: BeeReno as an intermediary marketplace

4.1 Position as a marketplace

BeeReno operates a two-way online marketplace that facilitates connections between Customers and Providers. BeeReno allows Users to offer, search for, communicate with, book, and pay for Jobs. BeeReno is not the provider of the Jobs, nor is it a contractor, employer, insurer, subcontractor, or party to any Job Agreement, and it does not perform Jobs or employ individuals to perform them. All Jobs are performed exclusively by independent Providers.

To the fullest extent permitted by applicable law, BeeReno does not (i) supervise, define, direct, control, or monitor the work of a Supplier (BeeReno does not set the location, hours, or working conditions of Suppliers, nor does it provide tools, materials, or expenses), nor (ii) have any control over the quality, deadlines, safety, legality, performance, completion, or any other aspect of the Commissions, or over the conduct, integrity, qualifications, or solvency of Users. Entering into a Commission Agreement does not create any liability for BeeReno.

4.2 Absence of employment or agency relationship

The Platform is not a placement agency. Users are not employees, partners, representatives, agents, joint venture participants, or franchisees of BeeReno, and have no authority to act on BeeReno’s behalf or bind it. Providers freely decide whether to accept or reject Orders, their availability, their prices, and how they fulfill Orders; they may offer their services elsewhere, including through competing platforms, and maintain their own clientele without restriction.

4.3 Information for Customer Users acting as consumers

In accordance with the consumer protection regulations applicable to online markets (Royal Legislative Decree 1/2007, “TRLGDCU”, as amended to transpose Directive (EU) 2019/2161), BeeReno informs Customer Users that:

• The Commissioning Agreement is entered into directly and exclusively between the Client and the Supplier; BeeReno is not the provider of the Commissioning Agreement nor is it a party to said agreement;
• The status of the Supplier as a businessperson or professional is indicated on the basis of the Supplier’s own declaration to BeeReno;
• All Providers on the Platform act as entrepreneurs or professionals (self-employed or companies) in the exercise of their trade, business activity or profession; being duly registered as such is a requirement for access to the Platform as a Provider;
• The Supplier is responsible for the execution, quality, legality and guarantees of the Order, while BeeReno is solely responsible for operating the Platform and the functions of facilitating payment, holding funds and processing refunds described in these Terms and Conditions and in the Cancellation and Refund Policy.

4.4 Verification, badges, and background checks

Where lawful, Suppliers may undergo a vetting process before and during their use of the Platform, which may include identity verification and the submission of documentation (such as registration, licenses, or insurance). Any “verified” label, badge, or similar indicator reflects only the objective fact that the Supplier has completed a registration step or submitted certain documentation. It does not constitute, and should not be interpreted as, an endorsement, certification, or guarantee by BeeReno of the Supplier’s skills, qualifications, licenses, insurance, suitability, safety, or legal compliance. The Customer is responsible for selecting the Supplier and conducting their own due diligence before booking. BeeReno does not guarantee the accuracy of background check information or statements made by Users.

5.Registration, account and security

To use the Service, the User must register and accept these Terms and Conditions, the Cancellation and Refund Policy, and the Privacy Policy, and decide whether to accept non-essential cookies. The information provided must be accurate, current, and truthful, and must be kept up to date. The User is responsible for safeguarding their credentials and all activity conducted through their account, and must immediately notify BeeReno of any unauthorized use or security breach. BeeReno is not responsible for unauthorized access resulting from the User’s failure to keep their credentials secure, the use of weak passwords, shared accounts, compromised devices, or phishing.

6. How the Platform Works

A Client can create a Service Request outlining the required service. Providers can submit proposals through BeeConnect, including a description of the services, the price, and the estimated completion date and time. The total amount payable by the Client, including the applicable Platform Fee and taxes, is communicated before the Booking is confirmed.

The Client has 24 hours from receipt of a proposal to accept its terms (including the price and the Cancellation and Refund Policy). If not accepted within this timeframe, the proposal expires and the payment link becomes invalid. Acceptance and full payment create the Commissioning Agreement and constitute the Client’s acceptance of the proposal and the Cancellation and Refund Policy. No Commission will be scheduled or delivered until payment is confirmed.

7. Supplier Classification and Positioning

In accordance with Directive (EU) 2019/2161 (transposed into the TRLGDCU) and the P2B Regulation, the main parameters that determine how Suppliers are classified or displayed, and their relative importance, are: the relevance of the Supplier’s category and profile to the Customer’s search or Request for Service; the geographical proximity to the location of the Service and the service radius declared by the Supplier; the Supplier’s availability and responsiveness; the ratings and reviews received and the completeness and quality of the profile; and the Supplier’s recent activity on the Platform.

Any ranking obtained in exchange for direct or indirect compensation (e.g., paid placement) is clearly identified as such. The Provider’s Subscription level does not, by itself, determine the relevance ranking of search results. When these parameters change, BeeReno will update this clause and notify Provider Users in accordance with the P2B Regulation.

8. Pricing, Platform Fees, Payments and Billing

8.1 Supplier Subscription

Provider Users access the Platform by purchasing a Subscription, as provided in Part II. Client Users access the Platform free of charge.

8.2 Platform Fee

A Platform Fee applies to bookings made through the Platform: 8% for services or payments under €500, and 4% for services or payments of €500 or more (plus applicable VAT where appropriate). The applicable Platform Fee is communicated before confirming the booking and is included in the total amount payable. BeeReno may modify the Platform Fee and any promotional conditions in accordance with clause 26 and, for Suppliers, with the P2B notice periods.

8.3 Payments and Limited Collection Agent

BeeReno does not provide payment services or act as a payment intermediary. Payments are processed by the Payment Service Provider (PSP), with whom the User must enter into a separate contract and whose terms and conditions apply. The User must register with and accept the terms and conditions of the PSP (currently Stripe Payments Europe, Ltd. and its regulated group entity Stripe Technology Europe, Limited, authorized by the Central Bank of Ireland). The PSP’s terms and conditions are available at https://stripe.com/en-es/legal/ssa.

Beyond enabling connections, BeeReno acts solely as a limited payment collection agent for the Provider to facilitate payment for Orders through the PSP. Therefore, the Client’s payment obligation to the Provider for an Order is fulfilled when the Client pays the corresponding amount through the Platform, regardless of whether BeeReno subsequently remits it to the Provider. Acting as such a limited agent, BeeReno assumes no liability whatsoever for the acts or omissions of the Provider.

8.4 Withholding and release of funds

When the Platform provides for the temporary holding of funds, these funds are held and released through the PSP. As a general rule, payment is released to the Supplier once the Order is confirmed as completed in accordance with the Cancellation and Refund Policy, or when a claim is resolved in accordance with clause 10. BeeReno is responsible for performing these functions diligently and in accordance with the agreed terms; this does not make BeeReno a party to the Order Agreement.

8.5 Billing and self-billing

The Platform may automatically generate invoices or payment records, which may include Supplier and Customer details, service information, applicable taxes, the Platform Fee, payment references, and transaction details. The Supplier remains solely responsible for its invoicing, VAT, tax returns, accounting, and business registration obligations. BeeReno acts solely as a technology and payment facilitation platform, unless otherwise required by law.

9. Cancellations, refunds and rescheduling

Cancellations, refunds, and rescheduling are governed by the Cancellation and Refund Policy, which forms part of the Agreement and is accepted with each Booking. When a refund is due under this Policy, BeeReno will process it through the PSP within a reasonable timeframe. The rights afforded to Customer Users acting as consumers under mandatory consumer law are not affected by this Policy.

10. BeeReno Protection (claims management)

Users can benefit from the “BeeReno Protection” process. A Client can submit a formal complaint through the Platform within 24 hours of the execution of an Order, detailing the deficiencies and referencing the Order Request. BeeReno may request supporting documentation from either party and will notify the Supplier, who will have 5 days to respond. From the moment a complaint is submitted, BeeReno may, where possible, temporarily withhold the corresponding payment while the process is underway.

Any decision made by BeeReno within this internal process is made in good faith and for purely operational purposes (such as the release or retention of funds held through the PSP), and is understood to be without prejudice to the right of any User to take legal action before the competent courts, consumer arbitration bodies, or authorities. Nothing in this process limits or implies a waiver of the rights of Customer Users acting as consumers.

11. Ratings, reviews, and content moderation

11.1 Ratings and reviews

Ratings and reviews must be objective, truthful, and refer to a completed Order or the User with whom the transaction took place. Defamatory, insulting, obscene, offensive, or violent reviews, reviews containing personal or confidential information, or reviews with promotional purposes are not permitted. BeeReno takes reasonable and proportionate measures to verify that published reviews come from Users who have actually booked or used the corresponding service through the Platform, in particular by linking the reviews to a booked and completed Order on the Platform. BeeReno does not present sponsored or incentivized reviews as independent and does not knowingly publish false reviews; when a review is unverified, BeeReno will indicate this.

11.2 Content moderation, notification and action, and statement of reasons

BeeReno may moderate or remove Content and take corrective action when it becomes aware of a breach of these Terms, has actual knowledge of illegal activity, or is required to do so by law. Such action may include warnings, blocking or removing Content or Commission Requests, and temporary or permanent account suspension.

Notification and action. Any individual or entity may notify BeeReno of the alleged existence of illegal content by writing to info@beereno.es, identifying the content and the reasons why it is considered illegal. BeeReno will process such notifications in a timely, diligent and non-arbitrary manner.

Statement of reasons. When BeeReno applies a measure, it will inform the affected User of the restriction, its reasons and the available remedies, except when, exceptionally, this is not required under applicable law, infringes a legal rule or contradicts the instructions of a competent authority.

12. Acceptable Use and Standards

Users must use the Service in accordance with the law, public order, good faith, and these Terms, and must not use it for any unlawful purpose or to infringe the rights of third parties. In particular, Users may not:

• to introduce or disseminate racist, xenophobic or pornographic content, which constitutes an apology for terrorism or incitement to hatred or violence, or which violates fundamental rights;
• publishing false, misleading or inaccurate information, impersonating others or transmitting credentials to third parties;
• transmit unsolicited advertising, spam, chain letters or pyramid schemes, or infringe intellectual or industrial property or confidentiality;
• publishing images of minors, or content of a sexual, erotic or companionship nature, or content not related to the actual assignment required;
• creating valuations of transactions that have not taken place, or repeatedly submitting false reports; or
• systematically extract, track, or reuse Service Content, or use bots or data mining tools, without BeeReno’s prior written consent.

Pro Finder and publishing policy. The features that allow Users to post service requests or “Pro Finder” ads visible to nearby Providers may not be used to promote third-party businesses, advertise third-party products, post spam or false or misleading requests, or redirect Users away from the Platform to circumvent it. BeeReno may remove posts, restrict their visibility, and suspend accounts that violate this policy.

13. No avoidance and off-platform transactions

The Platform’s discovery, communication, booking, and payment functions are provided on the basis that Orders identified or initiated through the Platform are contracted and paid for through the Platform. Accordingly, Users may not use the Platform to identify a counterparty and then, for the purpose of circumventing the Platform Fee or Platform functions, solicit, arrange, perform, or pay for such Order (or substantially similar subsequent Orders arising from the connection) outside of the Platform. Users will maintain all communications and payments relating to an Order on the Platform.

When a User circumvents the Platform in breach of this clause, BeeReno may, without prejudice to any other recourse: suspend or cancel the account; and, with respect to Supplier Users, demand payment of the corresponding Platform Fee. Users acknowledge that transactions carried out outside the Platform are not covered by BeeReno Protection, by the payment facilitation functions, or by any Platform guarantee, and are carried out at the parties’ own risk. This clause does not restrict a Supplier from maintaining or serving its own independent clientele obtained through means other than the Platform, nor does it impose on Customer Users acting as consumers any penalty that would be considered abusive under the Spanish General Law for the Defense of Consumers and Users (TRLGDCU).

14. User Content and Intellectual Property

The Service Content and all intellectual and industrial property rights in the Platform (including software, code, databases, design, text, graphics, and the BeeReno™ name and logo) belong to BeeReno or its licensors. Users acquire no rights to them other than a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform for its intended purpose. Users may not copy, modify, distribute, reverse engineer, or create derivative works from the Platform without BeeReno’s prior written consent.

Users retain ownership of their User Content and represent that they hold all necessary rights to it. By submitting User Content, the User grants BeeReno a worldwide, non-exclusive, royalty-free license to host, use, reproduce, adapt, publish, display, and distribute such content as necessary to operate, provide, protect, moderate, promote, and market the Platform, for the duration of the corresponding rights. BeeReno has no commercial relationship with any third-party brands that Users may display.

15. Third-party services, links, payment processors, and app stores

The Service may rely on or link to third-party providers, integrations, APIs, hosting, analytics, payment processors, and app stores, and may contain links to third-party sites. To the fullest extent permitted by law, BeeReno is not responsible for the availability, content, accuracy, security, or practices of such third parties, or for any interruptions, failures, policy changes, or limitations caused by them, except when BeeReno has actual knowledge of the unlawful nature of the linked content and fails to disable the link with due diligence. The existence of a link does not imply endorsement.

16. Platform availability, maintenance, and features under testing

BeeReno does not guarantee uninterrupted or error-free availability of the Platform. Features may change, be geographically limited, modified, or discontinued. BeeReno may suspend or restrict the Platform for maintenance, upgrades, security, fraud prevention, legal compliance, or other operational reasons, minimizing disruption where reasonably possible. BeeReno may release beta, experimental, or early access features, which may contain errors and may be modified or withdrawn; such features are used at the User’s own risk. To the fullest extent permitted by law, BeeReno is not liable for losses resulting from downtime, interruptions, third-party failures, or such measures.

17. Warranty Exclusions

To the fullest extent permitted by applicable law, the Platform and Service are provided “as is” and “as available,” and BeeReno excludes all warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. BeeReno does not guarantee that Suppliers will be available in any area, category, or period, nor does it guarantee any specific results, demand, Order volume, or revenue. This clause does not exclude or limit any warranty or right that cannot be excluded or limited under mandatory law, including the rights of Customer Users acting as consumers.

18. Responsibility

18.1 BeeReno as intermediary

To the fullest extent permitted by applicable law, BeeReno is not liable, directly or indirectly, for: Commissions or Commission Agreements; the acts, omissions, conduct, quality, safety, legality, qualifications, or solvency of Users; property damage, personal injury, accidents, theft, fraud, delays, defects in performance, or economic losses arising from a Commission; Content provided by Users or third parties; data loss, unavailability, errors, or interruptions not attributable to BeeReno; or incidents occurring during or after the performance of a Commission. As a hosting service provider, BeeReno is not liable for Content whose illegality it is genuinely unaware of, provided that it acts diligently to remove or disable access to it as soon as it becomes aware of it.

18.2 Responsibility in the payment layer

When BeeReno facilitates the collection of payments, the temporary holding of funds, or the processing of refunds in accordance with these Terms and the Cancellation and Refund Policy, BeeReno is responsible for performing these operational functions diligently and in accordance with the agreed terms. This does not extend BeeReno’s responsibility to the execution, quality, or outcome of the Order, which are the sole responsibility of the Supplier.

18.3 Limitation of liability

Subject to clause 18.2, and to the maximum extent permitted by applicable law: BeeReno is not liable for indirect, incidental, special, or consequential damages, or for loss of profits, goodwill, business, or data; and BeeReno’s overall liability to a Supplier User arising out of or relating to the Platform will not exceed the total amount paid by that Supplier User to BeeReno during the twelve (12) months preceding the event giving rise to liability. With respect to Customer Users acting as consumers, BeeReno’s liability is determined in accordance with applicable mandatory regulations.

19. Compensation

To the fullest extent permitted by applicable law, the User shall indemnify and hold harmless BeeReno from any third-party claim, action, fine, penalty, loss, or cost (including reasonable attorney’s fees) arising from the User’s breach of these Terms, infringement of third-party rights, wrongful conduct, Orders performed or requested by the User, or User Content. BeeReno may assume the sole defense of any claim for indemnification, in which case the User shall cooperate. This indemnification does not apply to Customer Users acting as consumers beyond the limits permitted by mandatory consumer protection regulations, and in no case does it require a consumer to bear the defense or costs of BeeReno in a manner that would be considered abusive under the Spanish General Law for the Defense of Consumers and Users (TRLGDCU).

20. Suspension, restriction and resolution

A User may terminate the relationship at any time by ceasing to use the Platform and deleting their account (without affecting any obligations already incurred, including any outstanding Subscriptions, as provided in Part II). BeeReno may suspend, restrict, or terminate access when the User breaches these Terms or applicable law, for security or fraud prevention reasons, or when required by law. In serious cases (such as fraud, illegal content, or a risk to the security of the Platform or third parties), BeeReno may act without prior notice. For Supplier Users, notice periods, statements of reasons, and redress rights are set out in Part II and the P2B Regulations.

21. Fraud, abuse, chargebacks and compensation

BeeReno may investigate suspicious activity and may suspend or block accounts, withhold or reverse payments to Providers, refuse or restrict payments, request verification or documentation, and block Users in cases involving suspected fraud, scams, chargeback abuse, fake accounts or reviews, payment fraud, or Platform manipulation. BeeReno may recover disputed amounts and chargebacks and may offset such amounts, along with any Platform Fees or other amounts owed, against current or future payments to a Provider, to the extent permitted by law and the PSP terms.

22. Data protection

The processing of personal data is described in the Privacy Policy, which sets out the purposes and legal bases (such as contract performance, compliance with legal obligations, and legitimate interest). Processing is not based on the mere use of the Platform. Consent for cookies, marketing communications, and geolocation, where required, is obtained separately through appropriate mechanisms (such as the cookie banner and specific settings) and can be withdrawn at any time. The Privacy Policy is not a contractual clause and does not form part of these Terms and Conditions.

23. Automated systems, artificial intelligence, and monitoring

BeeReno may use automated moderation, fraud detection, analytics, security, and verification systems, including artificial intelligence technologies, to protect the Platform, detect abuse, and improve the Service. All such processing is lawful, proportionate, and carried out with the information and safeguards required by applicable law, as described in more detail in the Privacy Policy. BeeReno may only access or review communications when lawful and necessary for moderation, fraud prevention, dispute investigation, security, or legal compliance. Any automated recommendations or suggestions provided through the Platform are solely intended to assist Users and do not constitute professional, legal, technical, or security advice; Users remain responsible for their own decisions and should rely on the Provider’s professional judgment.

24. Cooperation with the authorities

BeeReno may cooperate with judicial, governmental, regulatory, tax, banking and police authorities when legally required or necessary to investigate fraud, prevent illegal activities, comply with legal obligations, protect the security of the Platform or enforce these Terms.

25. Single point of contact (Digital Services Regulation)

In accordance with Articles 11 and 12 of Regulation (EU) 2022/2065 (the “DSA”), BeeReno designates a single point of contact for direct communication with Users, the European Commission, Member State authorities, and the European Digital Services Board, available at info@beereno.es. The Digital Services Coordinator in Spain is the National Commission on Markets and Competition (CNMC).

26. Modifications to the Conditions

BeeReno may modify these Terms, for example, to reflect changes to the Service, its functionality, or pricing, or to applicable law. BeeReno will notify Users of substantial modifications through the Platform or by email, on a durable medium, and with reasonable notice before they take effect. Customer Users who do not accept the modified Terms may discontinue using the Service; continued use after a substantial modification takes effect, upon prior notification, constitutes acceptance, without prejudice to mandatory consumer rights. For Supplier Users, the notice period and right of termination provided in Part II apply (a minimum of fifteen (15) days, in accordance with the P2B Regulation). BeeReno will not apply retroactive modifications unless required by law or beneficial to Users.

27. Communications, notifications, electronic acceptance and language

BeeReno may communicate with Users through the Platform, by email, or via in-app notifications, which Users accept as valid means of notification. By creating an account, using the Platform, subscribing, or continuing to access the Service, Users accept these Terms electronically, which have the same legal validity as a handwritten signature. The Platform may be offered in multiple languages ​​and provide automatic translations; BeeReno does not guarantee the accuracy of the translations and is not liable for any misunderstandings arising from them. In case of discrepancy, the Spanish version of these Terms shall prevail, without prejudice to mandatory consumer rights.

28. General provisions

Assignment. BeeReno may assign or transfer this Agreement, in whole or in part, to a company within its group or as part of a merger, reorganization, or sale of assets, without the User’s consent, provided that the User’s rights are not impaired. Users may not assign this Agreement without BeeReno’s prior written consent.

Full agreement. The Agreement constitutes the entire agreement between the parties regarding its subject matter and supersedes all previous understandings.

Absence of resignation. The fact that BeeReno does not exercise any right does not constitute a waiver of that right.

Divisibility. If any clause is declared wholly or partially null or ineffective, the remaining provisions will remain in force, and the affected clause will be deemed not to have been included only to the extent of its invalidity.

Force Majeure. BeeReno will not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is due to events beyond its reasonable control, including natural disasters, fire, flood, epidemics or pandemics, war, terrorism, civil unrest, strikes, failures or interruptions of electricity, telecommunications or internet networks, cyberattacks, or acts, restrictions or measures of any government or authority. This does not affect the mandatory rights of Customer Users acting as consumers.

Absence of third-party beneficiaries. Except for the BeeReno group companies with respect to the liability, warranty disclaimer and indemnification clauses, the Agreement does not create rights for third parties.

Survival. Clauses that by their nature must survive termination (including those relating to intellectual property, liability, indemnification, fraud and compensation, non-circumvention, applicable law and general provisions) will survive termination of the Agreement.

Securities. The titles are for guidance purposes only and do not affect the interpretation.

29. Applicable law, dispute resolution and jurisdiction

These Terms and Conditions and any matter relating to the Service are governed by Spanish law. The parties submit to the following courts and tribunals, depending on the User’s status: (i) Supplier Users: the internal procedure set out in Part II must be followed first, and, where applicable, the parties submit to the Courts and Tribunals of the city of Barcelona (Spain), waiving any other jurisdiction; and (ii) Customer Users acting as consumers: the courts and tribunals of the consumer’s domicile, in accordance with the Spanish General Law for the Defense of Consumers and Users (TRLGDCU), which jurisdiction may not be changed to the detriment of the consumer.

Customer Users acting as consumers may also resort to out-of-court resolution through alternative dispute resolution mechanisms, including the Consumer Arbitration System when BeeReno is a member, the European Consumer Centre Network (ECC-Net) for cross-border issues and the competent consumer authorities.

The BeeReno™ name and logo are registered trademarks of BEERENO APP, S.L. Copyright © 2024–2026 BeeReno. All rights reserved.

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