Last revision: 4th April 2025.
Our Terms and Conditions of Use that, together with the Privacy Policy, the Cookies Policy, the Cancellation Policy, the Legal Notice and the current regulations, regulate our relationship.
These Terms and Conditions of Use (hereinafter the “Terms and Conditions“) set forth the conditions under which users are offered access to BeeReno’s websites, services and platforms (the “Service“).
The use of the Service confers the status of the user of the Service and implies full acceptance of these Terms and Conditions. If you do not agree with all or part of these Terms and Conditions, you must refrain from using the Service and/or the Platform.
By accepting these Terms and Conditions, you represent:
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That you have read, understand and comprehend what is set forth herein. b. That you assume all the obligations and know your rights as set forth herein and those established by the applicable regulations.
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That you are of legal age and have sufficient legal capacity to use the Service.
Acceptance of these Terms and Conditions by Users is a prerequisite to use of the Service. BeeReno reserves the right to update and/or modify the Terms and Conditions at any time and for any reason in its sole discretion. BeeReno will notify Users of any material changes to the Terms and Conditions or the Service. By accessing or using the Services after BeeReno has notified the User of a modification or update, the User agrees to be bound by the modified Terms and Conditions. If the modified Terms and Conditions are not acceptable to the User, the User must cease using the Services.
1. Definitions
“Clients”: Individuals and/or businesses seeking to obtain short-term or
long-term services executed by Provider users (hereinafter, the “Jobs”).
“Platform”: The BeeReno website, applications, and any other means of accessing the BeeReno Platform. It includes the Services and all content, tools, features, and functionality offered on or through the website or App.
“Provider”: Self-contractors or businesses registered as such, seeking to perform services for Clients. Providers are independent business owners, providing services under their own name or business name (and not under BeeReno’s name), using their own tools and supplies. Providers choose the applicable rates for Jobs, without deduction by BeeReno. Providers may (a) maintain a clientele without any restrictions from BeeReno; (b) offer and provide their services elsewhere, including through competing platforms; and (c) accept or decline Clients and Service Agreements (defined below). Providers are independent contractors of Clients, and Clients are therefore clients of Providers, not BeeReno.
“Request for Services”: The request made by a Client user throughout the Platform establishing the scope of work for their needs to be executed by a Provider user.
“Rules”: The set of permissible and impermissible actions in accordance with BeeReno rules as set forth in these Terms and Conditions and through the Platform.
“Service”: The intermediary service provided by BeeReno that permits Provider users to connect with Client users.
“Service Content”: Works, protected services, and any content or elements on which intellectual and industrial property rights are held, used in the Service. This includes, among others, texts, photographs, graphics, images, icons, technology, software, code, databases, and other audiovisual or sound content, as well as their graphic design and source codes used in the Service.
“User or Users”: Any person who has created an account on the Platform. They may be a Client user or a Provider user.
“User Content”: Works, protected services, and any other elements protected by intellectual or industrial property that the User incorporates into the Service.
“Service Content“: refers to the works, protected services and any content or elements on which intellectual and industrial property rights are held that are used in the Service. It includes, among others, texts, photographs, graphics,
images, icons, technology, software, code, databases and other audiovisual or sound contents, as well as their graphic design and source codes used in the Service.
“User Content“: refers to the works, protected services and any other elements protected by intellectual or industrial property that the User incorporates in the Service.
2. Introduction
A. Service Owner
The holder and owner of the Service is BEERENO APP, S.L. (hereinafter, “BeeReno”), with address at Avenida Diagonal, 101 – P. 2 PTA, C.P. 08005, Barcelona (Spain), provided with N.I.F. B-706.260.23, incorporated on January 26th 2024, before the Notary Mr. E. Rosello Carrión with number 391 of his protocol and registered in the Commercial Register of Barcelona, Tomo 49154, Folio 46, Page B-609653, 1st Inscription.
B. The Service
The Platform is an online web- and app-based two-sided marketplace that facilitates connections between Clients and Providers. The Platform allows Users to offer, search for, and book Jobs. After identifying and selecting a Provider to perform a Job, the Client and the Provider may communicate via the chat thread in the Platform to understand the scope, schedule, and other details of the Job (including, without limitation, any specific hazards, obstacles, or impediments in the Job location (whether visible or concealed) that may impact the performance of the Job). Once the Job is scheduled via the Platform by the Provider, the Client and Provider form a legally binding contract for the Job, which includes the engagement terms proposed and accepted, and any other contractual terms agreed to by the Client and the Provider in the Chat Thread for the Job (the “Service Agreement”). The Client and the Provider each agree to comply with the Service Agreement and the Agreement during the engagement, performance, and completion of a Job. Providers are responsible for exercising their own business judgment in entering into Service Agreements and performing Jobs; and acknowledge that there is a chance for individual profit or loss. BeeReno is not a party to any Service Agreement. The formation of a Service Agreement will not, under any circumstances, create any responsibility or liability for BeeReno.
Any reference to a Provider being licensed or credentialed in some manner, or being “badged,” “reliable,” “reliability rate,” “elite,” “great value,” “background
checked,” “vetted” (or similar language) indicates only that the Provider has completed a relevant user account registration process or met certain criteria and does not, and shall not be deemed to, represent anything else. Such descriptions: (i) are intended to provide useful information for Clients to evaluate when they make their own decisions about the identity and suitability of Providers whom they select or interact with, or contract with via the Platform; and (ii) do not represent an endorsement, certification, or guarantee by BeeReno of a Provider’s skills or qualifications or whether they are licensed, insured, trustworthy, safe, or suitable.
Notwithstanding any feature or service of the Platform that a Client may use to expedite Provider selection, the Client is responsible for determining the Job and selecting or otherwise approving their Provider and should undertake their own research prior to booking any Job to ensure that a specific Provider has the right qualifications.
The Platform is not an employment agency service or business, and BeeReno is not an employer of any User. Users are not employees, partners, representatives, agents, joint venturers, independent contractors, or franchisees of BeeReno.
Users hereby acknowledge and agree that (a) BeeReno does not (i) perform Jobs nor employ individuals to perform Jobs, (ii) supervise, scope, direct, control, or monitor Providers’ work (including that BeeReno does not set Providers’ work locations, work hours, or terms of work), nor provide tools or supplies to, or pay any expenses of, Providers, or (iii) have any control over the quality, timing, legality, failure to provide, or any other aspect whatsoever of the services provided or Users (or the acts or omissions thereof), nor of the integrity, responsibility, competence, qualifications, communications, or the ratings or reviews provided by Users with respect to each other; and (b) the formation of a service agreement will not, under any circumstances, create any responsibility or liability for BeeReno, nor any employment or other relationship between BeeReno and the Users or between the Client and the Provider. Users do not have authority to, and may not act as agents for, nor bind or make any representations on behalf of, BeeReno (including that Providers may not modify all or any part of the BeeReno fees).
Subject to your compliance with the terms of the Agreement (including, without limitation, these Terms and Conditions), BeeReno grants you a limited, non-exclusive, non-transferable, and revocable license to (a) access and use the Platform (in the locations and territories where the Platform has a presence), (b) download, access, and use the App on your personal device,
solely in furtherance of your use of the Platform, and (c) access and view any content, information, and materials made available on the Platform, in all cases for your personal use and the intended purpose of the Platform. All Users are subject to, and agree to comply with, this Terms and Conditions in their use of
the Platform. Users may not copy, download, use, redesign, reconfigure, reverse engineer, or retransmit the Platform or anything therefrom or thereon (in whole or in part) without BeeReno’s prior written consent. Any rights not granted by BeeReno are expressly reserved.
Service Proposal and Price
Upon receiving a service proposal from a provider on BeeReno, the proposal will include a detailed description of the services to be provided, the corresponding price, and the estimated date and time for service completion.
Acceptance Period
The Client has 24 hours from the time the service proposal is sent to accept the terms and conditions and cancellation policy of that proposal, including the price and services outlined. If the client does not accept the proposal within 24 hours, the proposal will automatically expire, and the payment link provided will no longer be valid.
Payment and Agreement
If the client accepts the proposal within the 24-hour window and proceeds to make the payment, this action signifies the client’s full understanding and agreement to the terms outlined in the proposal, including the Cancellation Policy. Payment must be made in full upon acceptance of the service proposal. No services will be scheduled or delivered until payment is confirmed.
Background Checks
To the extent permitted by applicable law, Providers may be subject to a review process before they can register on and during their use of the Platform, which may include, but is not limited to, identity verification and criminal background checks, using third-party services as appropriate. If you are a Provider, you agree to undergo such Background Checks to the extent permitted under applicable law. BeeReno cannot, and does not, assume any responsibility or liability for the accuracy or reliability of Background Check information, nor for any false or misleading statements made by Users of the Platform.
c. Need for registration
To use the Service, the User must first register, accept these Terms and
Conditions, the Cancellation Policy, and the Privacy Policy. Likewise, you must decide whether to accept the use of non-obligatory Cookies.
The data you enter must be accurate, current and truthful. As a registered user you are always responsible for the safekeeping of your password, assuming any damages that may arise from its misuse, as well as the transfer, disclosure or loss of this, and must immediately inform BeeReno if you have reason to believe that your password has been used in an unauthorized manner or is likely to be. In any case, BeeReno is not responsible for the custody and use of the account of its Users.
3. Rules for Using the Service
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General Rules
The User agrees to always use the Service in compliance with:
a. the law, morality, and public order,
b. these Terms and Conditions (including all specific terms and conditions and rules referred to and linked to these Terms and Conditions), and,
Furthermore, the User agrees to make appropriate use of the Service and not to use it for any illicit or criminal activity that infringes the rights of third parties or violates any rule of the legal system. -
Additionally, when using the Service, the User agrees, in a non-exhaustive list, to:
a. Not introduce or spread content or propaganda that is racist, xenophobic, pornographic, in support of terrorism, armed conflict, incites hatred, or violates human rights.
b. Not share, transmit, or make available to third parties any information, element, or content that violates constitutionally recognized fundamental rights and public freedoms or those recognized in international treaties.
c. Not share, transmit, or make available to third parties any information, element, or content that constitutes illegal or unfair advertising.
d. Not send unsolicited or unauthorized advertising, promotional materials, “junk mail”, “chain letters”, “pyramid schemes”, or any other form of solicitation, except in those areas (such as commercial spaces) that are exclusively designated for it.
e. Not introduce or spread any false, misleading, ambiguous, or inaccurate information or content in a way that may mislead or could mislead recipients of such information.
f. Not impersonate other Service Users or transmit access credentials or passwords to third parties without Beereno’s consent.
g. Not share, transmit, or make available to third parties any information, element, or content without the authorization of the holders of intellectual and industrial property rights over such information, element, or content.
h. Not share, transmit, or make available to third parties any information, element, or content that constitutes a breach of communication confidentiality and personal data protection laws.
i. Not share, transmit, or make available to third parties photographs or any representation or image of minors.
j. Not create transaction ratings for transactions that have not taken place.
k. Not submit false or incorrect reports repeatedly.
l. Use Beereno’s services appropriately.
It is not permitted to systematically extract or reuse parts or the entirety of the BeeReno Services’ content without our express written consent. In particular, it is not allowed to use search and data mining tools or robots to extract substantial parts of the BeeReno Services for reuse without our express written consent.
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Specific Rules Regarding the Publication of Service Requests
The Client User must respect and consider the following points:
a. It is not allowed to publish ads with sexually explicit images.
b. It is not allowed to publish ads related to sex, eroticism, or fetishism, including those related to massages, companionship, or friendship services.
c. It is not allowed to advertise pyramid schemes or similar activities.
d. It is not allowed to publish images or descriptions that do not correspond with the actual Service Request.
e. It is not allowed to publish images of minors.
f. It is not allowed to publish ads related to animals. -
Specific Rules Regarding User Reviews
When posting reviews, the User must consider the following points:
Reviews must be objective, truthful, and refer to the work performed or the User with whom the transaction was carried out.
It is not allowed to post reviews that are defamatory, insulting, obscene, offensive, violent, or similar.
It is not allowed to post reviews containing personal, sensitive, or any other personal or confidential information.
It is not allowed to post reviews for promotional or advertising purposes.When selling or executing a service, Provider users acting in the development of their business or professional activity are responsible for complying with all relevant legal and tax obligations. Among them, to issue and send the corresponding invoice to the Client Users and all those included in the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter, “Consumer Regulations” or “TRLGDCU“). BeeReno is neither responsible nor liable for workers’ compensation or any tax payment or withholding, including but not limited to applicable sales taxes, VAT, unemployment or employment insurance, social security contributions, or other applicable payroll withholdings in connection with a User’s use of the Platform, or personal income tax. The Provider assumes full and sole responsibility for all required and applicable income tax and social contributions with respect to the Provider and all persons engaged by the Provider in the performance of the Job Services. Each User assumes all liability for proper classification of such User’s workers based on applicable legal guidelines.
4. Taxation
When selling or performing a service, Provider Users acting within the scope of their business or professional activity are responsible for complying with all relevant legal and tax obligations. These include issuing and sending the corresponding invoice to Client Users, as well as all obligations included in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter, “Consumer Regulation” or “TRLGDCU”).
BeeReno is not responsible for nor obliged to pay any employment compensation or any tax payment or withholding, including but not limited to applicable sales taxes, VAT, unemployment or employment insurance, social security contributions, or any other applicable payroll withholdings in relation to a User’s use of the Platform, nor personal income tax. The Provider assumes full and exclusive responsibility for all required and applicable income taxes and social contributions concerning the Provider and all individuals hired by the Provider for the performance of the Work Services. Each User assumes full responsibility for the proper classification of that User’s workers according to applicable legal guidelines.
5. Content moderation and corrective measures
BeeReno will take corrective measures and / or moderate the content uploaded by Users if it is aware that they are violating the rules described in these Terms and Conditions or has actual knowledge of an illegal activity contrary to law, morality or public order or there is a rule that requires BeeReno to implement restrictions and / or limitations on Users.
The corrective and/or content moderation measures that BeeReno may apply may vary depending on the type of activity and/or content not permitted under these Terms and Conditions or unlawful, and may include one or more of the following:
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Send a message or notification warning of the violation in question; b. Block the User’s account and/or prevent access to or use of the Service,
either temporarily or permanently;
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Delete Provider user ratings;
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Block access to or delete Request for Services advertisements, temporarily or permanently.
If BeeReno takes any or some of the corrective measures indicated above, it will inform the User of the restriction applied, the reason(s) and the remedies available, among others. However, this information will not be provided if exceptionally it is not necessary according to the applicable law, if it violates any regulation or contradicts the instructions of any public authority.
6. Responsibility
BeeReno is an online platform that acts as a mere intermediary between the Provider user and the Client user. Therefore, BeeReno does not own or perform any of the services offered through the Platform and is not a party to the transaction that may occur between Provider and Client users.
As an online platform, BeeReno can not be held responsible for the content provided by the Users or illegal activities carried out on the Platform as long as it has no actual knowledge of it or that, after having it, act quickly to remove or block access to such content.
Therefore, BeeReno in general will not be liable, either directly or indirectly, or subsidiarily, for damages of any nature arising from the use and contracting of the contents and activities of Users and / or third parties through the Service, or the lack of legality, reliability, usefulness, truthfulness, accuracy, completeness and timeliness of the same.
BeeReno will not be held accountable for:
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The manner in which Users utilize the Service, nor for the condition, origin, potential inaccuracies, or possible falsehoods of the data provided by Users, or the Requests for Services offered through the Platform.
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The content, information, opinions, and statements of any User or third parties communicated or displayed through the Service (including images sent via chat).
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Any use of the Platform by Users, whether prohibited or permitted, that infringes on intellectual and/or industrial property rights, confidential information, or the content of the Service or third parties.
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Acts of unfair competition and unlawful advertising.
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Any potential loss of Users’ data due to reasons not attributable to the Service.
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Access by minors to the content included in the Service.
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The unavailability, errors, access failures, and lack of continuity of the Service.
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Failures or incidents that may occur in communications,
deletions, or incomplete transmissions.
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Non-operability or issues with the email address provided by the User. BeeReno will be solely and exclusively responsible to the User for the Platform
Services.
BeeReno will not be part of nor act in any case related to the actions of providers or companies on the platform or outside the platform.
BeeReno is not responsible for any damages or quality of work done by the user provider or company.
BeeReno’s responsibility is limited to providing the platform that connects users, the client and the user providers. Any issues related to the service quality, the job or performance are solely the responsibility of the user providers or companies involved, not BeeReno.
User’s Responsibilities
All information that Users publish, include or transmit through the Platform, as well as the services they request, will be under their sole responsibility. Also, Users will be responsible. to comply with legal obligations and / or tax obligations arising from their transactions on the Platform.
By accepting these Terms and Conditions, Users acknowledge and agree that they are fully responsible for any Request for Services or content offered on the Platform, as well as for the information provided through the description, photographs, and statements made to Provider users or other Users and the accuracy of other details provided. In addition, Users shall be solely responsible for transactions made with other Users and any disputes that may arise
therefrom.
Consequently, the User agrees to hold BeeReno harmless and not involved against any possible claim, fine, penalty or sanction that may come forced to bear as a result of breach by the User of any of its legal obligations and / or the Rules of use of the service mentioned in these Terms and Conditions, BeeReno
also reserves the right to seek compensation for damages and damages that may apply including but not limited to…
In your access to and use of the Platform, you represent and warrant that you:
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Will comply fully with the terms of the Agreement, including, without limitation, these Terms and the Acceptable Use Policy and other Supplemental Terms; b. Are at least of the legally required age in the jurisdiction in which you reside
and are otherwise capable of entering into binding contracts; c. Have the right, authority, and capacity to enter into the Agreement (including that you have the right and authority to act on behalf of, and bind to the Agreement, any company or organization on whose behalf you are entering into the Agreement); d. Will
only request and/or perform (as applicable) Jobs in a country where the Platform has a presence (at the present moment just in Barcelona, Madrid, Valencia, and all Spain );
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Will respect the privacy (including, without limitation, private, family, and home life), property, and data protection rights of Users, and will not record (whether video or audio or otherwise) any Job or any interaction by or with any User and/or BeeReno without obtaining the prior written consent of BeeReno and/or the relevant User, as applicable;
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Will act professionally and responsibly in your interactions with, and fulfill the commitments you make to, other Users (including by communicating clearly and promptly through the Chat Thread, and being present and/or available at the time you agree upon with other Users);
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Will only utilize the third-party PSP (as defined in the Fees, Payments, and Cancellation Supplemental Terms) to make or receive payment for Jobs; h. Will use your legal name and/or legal business name (as per your
government-issued identification and registration documents) and an up-to-date photo on your profile;
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Will comply with all applicable local, state, provincial, national, or international laws in your use of the Platform;
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Will not use the Platform for the purchase or delivery of alcohol, or any other controlled or illegal substances or services; and
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Will ensure that all communications regarding Jobs (including, without limitation, scoping and payments and any questions relevant to Jobs) remain on the Platform, before, during, and after the Job.
Additional Provider Representations and Warranties
If you are a Provider, you additionally represent and warrant that, in your access to and use of the Platform, you:
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Are operating as a sole proprietor, partnership, limited liability company, limited liability partnership, corporation, or other business entity when using the Platform;
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Are customarily engaged in an independently established business of the same nature as the services performed for Clients through the Platform and maintain an independent clientele;
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Have the unrestricted right to work in the jurisdiction in which you perform Jobs;
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Have and will maintain (at your own expense) any licenses, permits, and/or registrations required by applicable laws that apply to your performance of Jobs (including, as applicable, a business license, business tax registration, and/or contractor’s license);
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Have and will maintain all insurance required to operate your business and perform the Jobs;
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Will respond to invitations promptly; provide timely, high-quality services for your Clients as agreed in the Chat Thread; only offer and provide Jobs for which you have the necessary expertise to perform; and perform the Jobs as agreed upon with your Client in a safe manner; and
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Will promptly disclose to BeeReno in writing if you have any potentially relevant criminal convictions (other than minor fixed penalty parking or speeding offenses) that arise during your use of the Platform.
7. Content and services linked through the Service
The Service may include technical linking devices, directories, and search tools that allow the User to access other internet pages and portals (hereinafter,
“Linked Sites”). The User acknowledges and agrees that access to the Linked Sites is at their own risk and responsibility and exonerates BeeReno from any liability for any infringement of intellectual or industrial property rights of the owners of the Linked Sites. BeeReno will not be responsible for the content and services provided on any Linked Sites Additionally, the User exonerates BeeReno from any responsibility for the technical availability of the Linked Sites, as well as the quality, reliability, accuracy, and/or veracity of the services, information, elements, and/or content accessible through the Linked Sites.
BeeReno will not be responsible for the content and services provided on any Linked Sites to the extent that it has actual knowledge of their unlawfulness and has not disabled the link with due diligence. If the User considers that a Linked Site contains illegal or inappropriate content, they may notify BeeReno and we
will terminate the account permanently. However, this communication does not entail an obligation to remove the corresponding link.
The existence of Linked Sites should not be construed as an endorsement, recommendation, or promotion by BeeReno of the statements, content, or services provided on those sites, nor does it imply any formal agreement with the responsible parties or owners of the Linked Sites. BeeReno does not have knowledge of the contents and services of the Linked Sites and BeeReno will not be responsible for the content and services provided on any Linked Sites, therefore, is not responsible, directly or indirectly, for any damages caused by
the unlawfulness, quality, inaccuracy, unavailability, error, or uselessness of the content and/or services of the Linked Sites, or any other damage that is not directly attributable to BeeReno.
8. Intellectual and industrial property
The industrial and intellectual property rights on the works, protected services and any contents or elements on which intellectual and industrial property rights are held that are used in the Service belong to their legitimate owners. The User will not acquire by the use of the Service any intellectual or industrial property right, nor any license of use, on such elements.
Those contents are the texts, photographs, graphics, images, icons, technology, software, code, databases, and other audiovisual or sound contents, as well as their graphic design and source codes used in the Service. This enumeration is for illustrative and exemplary purposes only and is not limitative.
The text, images, graphics, sound files, animation files, video files, software, code, and appearance of the BeeReno Platform are protected by intellectual
and industrial property rights. These elements may not be validly and legitimately copied or distributed for commercial use, nor may they be modified or inserted into other websites without prior express authorization from their owners.
The User declares to be the exclusive owner of all the rights over the works, protected services and any other elements protected by intellectual or industrial property included in the Service (hereinafter, the “User’s Content“).
The User grants BeeReno, free of charge and exclusively, the rights of public communication, reproduction, distribution and transformation that it has on the User Content, in all forms of exploitation existing on the date of acceptance of these Terms and Conditions, for the entire duration of the rights transferred, for the universal territorial scope.
BeeReno does not represent or have any business relationship with any brands that Users may advertise on the Service.
9. Termination
You may terminate the relationship between you and BeeReno at any time by ceasing all use of the Platform and deleting your account. BeeReno may terminate the Agreement between you and BeeReno at any time, and cease providing access to the Platform, if you breach any part of the Terms and
Conditions or violate applicable laws during or after deleting your account.
BeeReno reserves the right to take appropriate legal action pursuant to the termination of the account or the relationship.
10. Cost of the Service and Payment Method
For the use of the Platform, Provider Users will be charged a monthly fee of 44.99 euros per month billed monthly or 35.99 euros per month billed yearly fee (hereinafter, the “Subscription”), with a free trial period of thirty days.
Our platform will officially launch on 04-04-2025. To celebrate, we are offering a special promotion for all the users providers. These users will enjoy a special promotion, including three free months of access to the Platform.
Client Users will not incur any subscription costs but will be charged a commission of 8% on the effective cost of the service they contract with the
Provider user in accordance to their Request for Services and the accepted proposal.
Subscriptions are automatically renewed until cancelled for an additional period equivalent to the period agreed upon when subscribing. Subscriptions may be cancelled at any time but will become effective at the end of the current period previously contracted.
Canceling your BeeReno account or deleting the BeeReno application from your device does not confirm the cancellation of the subscription, therefore, it does not exempt you from continuing to pay for the subscription. Remember to cancel your subscription before canceling your account or deleting the application. In the event that a profile is deactivated by BeeReno for a breach of the posting rules or the Terms and Conditions, the User will receive a notification at the email address associated with the deactivated profile.
BeeReno reserves the right to modify the Subscription at any time. The User will be notified and will have the right to change or cancel their subscription before the changes take place.
User provider by purchase of the Subscription you will automatically receive an invoice to your email confirmation of your subscription and for user To request an invoice for the purchase of the services the User must request it by submitting the information required on our website or app to fill up the information and submit or to the following email address info@beerreno.es. To manage this request, BeeReno will require the applicant’s tax data, necessary to issue the invoice.
The Payment Platform
BeeReno does not provide electronic payment services, nor does it act as an intermediary in their provision. In order to use the Subscription or any payments throughout our Platform, you must enter into an agreement with Stripe Payments Europe, Ltd, with registered office at 1 Grand Canal Street Lower, Dublin, Ireland (“Stripe”). Stripe manages the payment services through the regulated entity of its group Stripe Technology Europe, Limited, a company domiciled at 1 Grand Canal Street Lower, Dublin (Ireland) and with identification number C187865, an electronic money institution authorized and regulated by the Central Bank of Ireland. In order to contract the BeeReno Subscription, you must register as a Stripe user, reading and accepting its terms and conditions, privacy policy, as well as other relevant legal texts which are duly accessible through its web portal. By accessing and making any purchase transaction from the BeeReno
Subscription or in relation to any others in the Platform you confirm that you have carefully read, understand and agree to the terms and conditions of use and privacy policy of Beereno and Stripe respectively.
Stripe Terms and Conditions are accessible through the following link: https://stripe.com/en-es/legal/ssa.
11. BeeReno Protection
Content of BeeReno Protection
By using the BeeReno, Users benefit from the “BeeReno
Protection” service, which consists of:
1) The Client submits a formal complaint through the platform, detailing the issues with the Provider user work, referencing the Request for Services and any specific deficiencies. In this sense, the Client has 24 hours to report an issue to the platform since the execution of the Job by the Provider.
2) BeeReno reviews the complaint to ensure it includes all necessary information and documentation (e.g., photos, contracts, communications). If additional information is needed, BeeReno will request it from both the user provider and user client.
3) Beereno will notify the Provider user of the complaint, providing them with the details and requesting their response within a specified timeframe of 5 days.
4) The Provider user responds to the complaint, providing their perspective and any supporting evidence.
5) If an agreement is reached, the terms are documented and both parties sign off.
From the moment the Client submits a formal complaint, BeeReno, if possible, will retain the payment temporarily while the process is taking place. BeeReno reserves the right to make final decisions on all matters, which shall be binding and not subject to further dispute. In the event a user wishes to report or pursue legal action against a professional, BeeReno will bear no responsibility or liability for any claims or charges.
The professional or company, as business owner, confirms that they possess all necessary and mandatory insurance required to legally and safely perform renovation services.
12. Modifications and updates
BeeReno reserves the right to modify or update these Terms and Conditions at any time without notice.
13. Single Point of Contact for the Digital Services Act
Articles 11 and 12 of the Digital Services Act (hereinafter “DSA“) require online platforms to designate a single point of contact to enable direct communication with EU Users, the European Commission, EU Member State authorities and the European Digital Services Council in relation to the implementation of the DSA. Users can access the single point of contact through the following email address: info@beereno.es
14. Nullity and ineffectiveness of the clauses
If any clause included in these Terms and Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness shall only affect such provision or the part of it that is null or ineffective, subsisting these Terms and Conditions in all other respects, considering such provision totally or partially as not included.
15. Data protection
The Privacy Policy describes the personal data of Users collected by BeeReno and the purposes for which BeeReno processes such data. The Privacy Policy and any of its parts are not considered contractual clauses and do not form part of these Terms and Conditions.
16. Resolution of conflicts, applicable law and competent jurisdiction
Client Users are informed that, in case of discrepancy or conflict with BeeReno when using the Platform or any contracted Services, they can contact BeeReno through the following email address: info@beereno.es
In case of dispute or conflict of interpretation of these Terms and Conditions, as
well as any matter related to the services offered by BeeReno, such dispute shall be governed by Spanish law.
For the resolution of disputes that may arise between BeeReno and users, both parties agree to go to the following Courts and Tribunals, depending on the status of the user:
In the case of Provider Users: the process identified in the Terms and Conditions for Provider Users must be followed and, if applicable, both parties will go to the Courts and Tribunals of the city of Barcelona (Spain), waiving other jurisdictions that may be competent.
In the case of Client Users: the latter may bring their action before the courts corresponding to BeeReno’s domicile, or before the courts of the place where the User is domiciled.
In case of conflict between Users of the Platform, they will have to resolve their disputes in accordance with current regulations in the Spanish state, without BeeReno in any case taking part in such dispute.
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Last revision: 04-04-2025
Terms and Conditions for Provider Users
According to the European Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019 on promoting fairness and transparency for Provider users of online intermediation services (hereinafter, the “P2B Regulation“), if you are a Provider user on BeeReno you have several rights and obligations that you should be aware of.
In accordance with current regulations, a “Provider User” is any natural person acting within the framework of a commercial or Provider activity or any legal entity that offers goods or services to consumer users through our platform for purposes related to their trade, business, craft or profession.
1. Definitions
According to the aforementioned P2B Regulation, there are several definitions that may be of interest to you as a Provider User in order to properly understand these Terms.
“Online intermediation services“: services that constitute information society
services; enable Provider Users to offer goods or services to consumers, in order to facilitate the initiation of direct transactions between such Provider Users and consumers, regardless of where such transactions are ultimately concluded; and are provided to Provider Users on the basis of contractual relationships between the provider of such services and the Provider Users offering goods or services to consumers.
Self-Employment and Company Representation Acknowledgment By using the platform, you acknowledge and agree to the following:
Self-Employment: If you select (I am self-employed), you confirm that you are an independent contractor, responsible for all applicable taxes, business obligations, and legal requirements by the law.
Company Representation: If you select (I am a representative of a company), you confirm that you have the legal authority to represent and bind the company to these Terms and Conditions and are responsible for all applicable taxes, business obligations, and legal requirements by the law.
You understand that your selected acknowledgment will be recorded, and by continuing, you affirm that the information provided is accurate and truthful.
“Consumer“: in this sense, Client users, meaning any natural person acting for purposes unrelated to his trade, business, profession, trade or profession.
“Mediation“: refers to a structured process whereby two or more parties to a dispute attempt by themselves, on a voluntary basis, to reach an agreement on the resolution of their dispute with the assistance of a mediator.
“Durable medium” means any instrument that enables Provider Users to store information addressed personally to them in a form accessible for future reference and for a period of time appropriate to the purposes of the information and that permits unchanged reproduction of the stored information.
2. Conditions
These terms describe your rights and responsibilities in connection with your use of our Platform. If you are a Provider User (as defined above), these Terms govern your access to and use of our Services, in addition to the Terms of Use,
our Privacy Policy and Cancellation Policy, which apply to all users.
The P2B Rules and these Terms and Conditions apply both to BeeReno and to you if you are a Provider User. They are therefore legally binding.
These Terms and Conditions, the Terms and Conditions of Use and the Privacy Policy together form a binding contract between the Provider User and BeeReno. The terms “we”, “us”, “our” and “us” refer to BEERENO APP, S.L.
Please note that if you detect any inconsistency between these Terms and the Terms of Use, these Terms shall prevail.
3. Modification of this Terms
BeeReno will notify Provider Users on a durable medium of any proposed modification to the content of these Terms.
The proposed changes shall not be implemented before the end of the notice period, which must be reasonable and proportionate with respect to the nature and extent of the intended changes, as well as the consequences for the Provider User.
The notice period shall be at least fifteen (15) days from the date BeeReno communicates the proposed modifications. Longer periods will be established when necessary to allow Provider Users to make technical or commercial adjustments to comply with the modifications.
The Provider User affected by such changes shall be entitled to terminate the contract before the expiration of the notice period. Such termination shall be effective within fifteen (15) days of receipt of the notice, unless a shorter period applies to the contract.
The affected Provider User may waive the notice period, in writing or by clear affirmative action, at any time after receipt of the notice.
During the notice period, the use of the Platform or Services shall be considered a clear affirmative action of waiver of the notice period, except in cases where the notice period exceeds fifteen (15) days.
The fifteen (15) day notice period shall not apply when BeeReno:
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Is subject to a legal or regulatory obligation that requires you to modify the Terms in a way that does not allow BeeReno to comply with the notice period.
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Must exceptionally modify the Terms to address an unforeseen and imminent danger related to the defense of online intermediary services,
consumers or Provider Users against fraud, malware, spam, data security breaches, other cybersecurity risks or similar risks.
BeeReno will not impose retroactive modifications to the Terms, except where it must comply with a legal or regulatory obligation or where retroactive modifications would be beneficial to Provider Users.
4. Reasons to suspend or restrict your account on BeeReno platform
There are several circumstances that may lead to the restriction, suspension or termination of your BeeReno account Services as a Provider User such as: For security reasons. We may suspend your account for security reasons, or due to reorganization of computing resources and in order to improve their performance or configuration. In such cases, we will do our best to keep disruptions to a minimum.
If you do not comply with our Rules. If you do not comply with the rules of use of the Service regulated in the Terms and Conditions of use. In this case, BeeReno will contact you to inform you of this situation, unless any of the exceptions that exempt BeeReno from notifying this fact in accordance with the regulations apply, as explained below.
If your content or communications are reported by users or third parties as fraudulent or illegal. In such a case, the contents will be disabled from the BeeReno platform and you will be notified. BeeReno will offer you the opportunity to clarify the facts and circumstances that have led to the decision to disable the content, as mentioned above, to the extent that the exceptions to the duty to notify the suspension or restriction do not apply.
The suspension or restriction of the Services of the Provider User account means that you will not be able to access the ads published on the BeeReno platform for the duration of the suspension.
There are certain exceptions to the obligation to provide notice of suspension/restriction of the Services and the reasons for such suspension/restriction. BeeReno does not have to provide a statement of reasons where it is subject to a legal or regulatory obligation not to state the specific facts or circumstances or reference to the applicable reason(s), or where it can demonstrate that the Provider User has repeatedly breached these Terms or the Terms and Conditions of Use.
Suspension or restriction of the Services for these reasons will not give rise to any right of compensation or remuneration that you may claim from BeeReno.
In case of restriction or suspension, BeeReno offers the Provider User the opportunity to clarify the facts and circumstances within the framework of the internal complaint handling procedure.
Where BeeReno revokes the restriction or suspension, it shall without undue delay reinstate the Provider User, including with respect to access to personal or other data generated by his or her use of the Services before the restriction or suspension took effect.
5. Reasons that may trigger a decision to terminate your account on BeeReno platform
We inform you that, in certain cases, BeeReno may terminate the Service contract linked to your Provider User account under the following grounds:
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Failure to pay for the Services contracted as a Provider User. b. Repeated failure to comply with the rules of use of the Service regulated in the Terms and Conditions of Use.
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Unilateral termination by the Provider User, at any time and without giving any reason, without prejudice to the parties agreeing other terms.
In the event of early termination of the Services linked to the Provider User’s account due to a manifest breach by Beereno, you may be entitled to a refund of the proportional part already paid for such Services in advance.
The early termination of the Services does not extinguish or modify the rights and obligations of the Provider Users or BeeReno arising prior to the early termination of the Services. In other words, invoices issued or to be issued for the Services provided by BeeReno up to the effective date of termination will be considered due and payable and will be passed on to the Provider User, if applicable.
If BeeReno terminates all the Provider User’s Services, it will provide the Provider User, at least thirty (30) days prior to the termination taking effect, with a statement of the reasons justifying the decision on a durable medium.
This time limit and statement of the reasons shall not apply when BeeReno:
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Is subject to a legal or regulatory obligation that requires it to terminate or restrict the provision of all Services to a Provider User in a way that does not allow it to respect such notice period.
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Exercises its right of termination for a compelling reason in accordance with applicable law.
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You may demonstrate that the Provider User in question has repeatedly breached these Terms and/or the Terms and Conditions of Use, resulting in termination or restriction of the Services.
As a Provider user, you will be able to file a complaint in these cases:
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When you consider that we have not fulfilled any of our obligations under the P2B Regulations.
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When technological problems occur that are directly related to the provision of the Services and that affect you.
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When it is based on BeeReno’s specific actions or conduct that are directly related to the provision of the Services and affect you. Once we receive a complaint, we will analyze it with the utmost diligence. In doing so, we will take into account the relevance of the problem raised and the specific circumstances of each case. We will give you a reasoned response on the outcome of the procedure in an understandable and individualized written notification.
